Item Personalization

Orders Under HKD400

All of Hong Kong including Remote Areas
We use SF Express PAY ON ARRIVAL (recipient pays the delivery fee upon arrival of goods).
Standard SF rates are 1kg HK$30 / 2kg HK$42. Please visit SF Express for more information.

In case of failed first delivery:
If the recipient is unavailable to receive the package on first SF delivery and package is returned to us, recipient is responsible for the cost of re-delivery. 
If re-delivery is needed, customer will be responsible to settle the fees of first failed delivery and re-delivery charge.

Estimated arrival time:
Order arrival time is estimated 2-5 business days.
Order Tracking will be notified to customer.

Free Shipping excluding Remote Areas
We use HK Kerry Express for our free shipping service.
Contact HK Kerry Express for more details or call +852 3513 0888.

Estimated arrival time:
Order arrival time is estimated 3-7 business days.
Order Tracking will be notified to customer.

Other machines:
For some machine orders, we also use private driver deliveries.
Delivery Time and Date will be sent to customer.

Remote Areas include: 

Please Whatsapp our staff directly to organize shipping to any of the above Remote Areas as additional charges will apply.

Warranty

All New Machines - includes standard 1 year off site manufacturer's warranty 

All Professionally Refurbished Machines -  includes our 6 month off site warranty

All Parellel Import Machines - no warranty

Returns and Refunds

If you are not 100% satisfied with your purchase, we accept only exchanges for the purchased products. Replacement or exchange (with the same product) of  7 Days is covered, provided the product has a manufacturing defect only.

Please email us at info@ilovecoffeebeans.com.hk or whatsapp us at +85298611019

As Coffee Products: beans, capsules and pods have an expiry date and are perishable items, all coffee products are sold "as is" and can not be refunded. However, in some cases exchanges are welcome.

Exchange requested only apply to items that are not used or expired, undamaged and with unopened packaging. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any.

If shipping delivery is used in case of exchanges or refunds, courier charges and any additional fees will be borne by customer applicable. We will not be liable for any loss or damage incurred in the process of shipping items back to us.

Products for Exchange

Exchange requested only apply to items that are not used or expired, undamaged and with unopened packaging. To be eligible for an exchange, your item must be unused or expired and in the same condition that you received it. It must also be in the original packaging, undamaged and with unopened packaging.

Additional non-returnable items:
Gift cards
Coupons and digital products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilovecoffeebeans.com.hk.

Sale items (if applicable)
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ilovecoffeebeans.com.hk

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Courier charges and any additional fees will be borne by customer applicable. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will not be liable for any loss or damage incurred in the process of shipping items back to us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please contact our customer service for details.